Cookie Policy
Last updated: 10 August 2026
This Cookie Policy explains how Grounded Talk uses cookies and similar technologies on groundedtalk.co.za, how CookieYes is used to manage consent, and how you can control your choices.
1. What are cookies?
Cookies are small text files or similar pieces of data that a website can store on your browser or device. They can help a website function, remember preferences, understand website usage and support third-party features.
2. How Grounded Talk uses cookies
Grounded Talk aims to use only cookies and similar technologies that are appropriate for operating and improving the website. Depending on the website features enabled at a particular time, cookies may be used to:
- keep the website functioning correctly and securely;
- remember cookie-consent choices;
- remember useful website preferences;
- measure website performance and understand how visitors use the site, where analytics are enabled;
- support embedded or linked third-party services where those services use cookies; and
- help prevent abuse, spam or security threats.
3. CookieYes consent management
Grounded Talk uses CookieYes to display the cookie banner and manage cookie preferences. CookieYes may use a necessary cookie or similar storage to remember whether you accepted, rejected or customised optional cookies. This allows the website to remember your choices and avoid asking for the same preference on every page visit.
The Cookie Settings or revisit-consent control on the website allows you to review and change your choices. Withdrawing consent does not make earlier processing unlawful, but it will apply to future optional cookie use to the extent technically possible.
4. Categories of cookies
Necessary cookies
These cookies are required for core website functions, security or consent management. Because they are necessary for the requested website service, they may not be switchable through the consent tool.
Functional cookies
These cookies may remember choices or enable enhanced website features. If they are not enabled, some optional features may not work as intended.
Analytics and performance cookies
If analytics or performance tools are enabled, these cookies may help Grounded Talk understand how visitors use the website, which pages are visited and whether the website is working effectively. Where consent is required, these cookies are not enabled until the relevant choice is made.
Advertising or targeting cookies
Grounded Talk does not intentionally use sensitive personal information from support sessions for advertising. If advertising or targeting cookies are introduced in future, they should be identified in the CookieYes cookie list and controlled through the consent banner where required.
Other or uncategorised cookies
A newly detected cookie may temporarily appear as uncategorised until its purpose has been reviewed. Grounded Talk should periodically review CookieYes scan results and categorise or remove cookies as appropriate.
5. The current cookie list
Cookies can change when website plugins, security tools, analytics or other services are added or updated. For this reason, the current CookieYes cookie list shown through the website’s Cookie Settings should be treated as the most up-to-date list of cookies, providers, purposes and durations used on groundedtalk.co.za.
Grounded Talk should keep CookieYes scanning and cookie categorisation enabled so that the list remains current.
6. Third-party websites and services
The Grounded Talk website links to services operated by third parties, including Zoho Bookings and WhatsApp. When you follow a link to another website or service, that provider may set its own cookies or use other tracking technologies. Those cookies are controlled by the third party and are subject to its own privacy and cookie information.
7. How to change or withdraw consent
You can review or change optional cookie choices at any time by opening Cookie Settings or the CookieYes revisit-consent control on the Grounded Talk website. You can also use your browser settings to block or delete cookies, although blocking necessary cookies may affect website functionality.
8. Browser controls
Most browsers allow you to view, delete or block cookies and to control whether websites may store them. Browser settings operate separately from the Grounded Talk consent banner. If you delete all cookies, the website may no longer remember your previous consent choice and may ask you to choose again.
9. Personal information and cookies
Where cookie or device information can identify or be linked to an identifiable person, Grounded Talk treats that information in accordance with the Grounded Talk Privacy Policy and applicable law, including POPIA.
10. Changes to this Cookie Policy
Grounded Talk may update this Cookie Policy when website technologies, plugins, service providers or legal requirements change. The most recent version will be published on groundedtalk.co.za.
11. Contact
Questions about cookies or privacy may be sent to hello@groundedtalk.co.za or raised through the Grounded Talk website.